Evolving organizational learning experiences to meet & shape the future of work using A.I. agents & services
The Ask
With the next generation of employees comes a rapidly changing workforce shaped by technology and social equity that will require service firms to adapt to new cultural needs. KPMG partnered with the Design Leadership program to address the learning experience for future Generation Z employees.
The project team was 4 strong, Frank Giammo, Alycia Socia, and Kai Xu, and me.
My role was UX strategy & service design.
Research & Interviews
Stakeholders, Journey map & Ecosystem
Directions taken
From our research and understanding into gen-Z, we felt that a learning service that starts from intial contact with potential employees and extends into their post-KPMG lives would deliver the most value to both the employee’s and the business.
A persona journey, with Oliver
Through a service design process approach we identified solutions targeted at increasing employee engagement, retention, and satisfaction while also providing purposeful connections.
A suite of services
First day unpacking - to becoming an alum
Continuous engagement, even after leaving the org
Consulting organizations are at the edge of change, their employee’s are in constant flux, from many perspectives be it skills, projects, domains and location. At the same time, there is an immense amount of knowledge encapsulated across the entire organization. The Phoenix platform seeks to make that available to all employee’s.